NP Care At Home is committed to protecting your privacy and the confidentiality of your personal data. This Privacy Policy explains how we collect, use, share, and protect the information you provide us whenever you interact with our care provider.

We may update this policy from time to time, so please refer back for updates or changes. Our website may also contain links to other websites operated by third parties that have their own policies regarding privacy. We suggest reviewing these policies prior to providing any personal health information through these sites.

Patient Protection and Security

Voicemail is an unsecured method of communication and should never be used to share confidential personal health information. As technology advances, so do the threats posed by cybercriminals intent on stealing personal identifiable data. Personal health information is particularly sensitive as it can include diagnoses, treatment plans and financial details - all of which should remain protected. DO NOT LEAVE YOUR MANITOBA HEALTH CARD NUMBER OR ANY PERSONAL HEALTH INFORMATION OVER VOICEMAIL.‍

Website Digital Information

When using NP Care At Homes services, we may collect certain information including:

• Patient demographics such as full name, address, telephone number and email address

• Payment information such as billing information, credit card numbers and bank account details pending on how you chose to cover the costs associated with your appointment

• Any other personal data you provide while interacting with us during the time of your appointment

This information is only used to manage your health concerns and we ensure it will not be shared with any third parties outside of NP Care At Home without your explicit consent; however, in order to provide the best possible care, we may need to share your information internally within our company. We do this for the following reasons:

• To improve customer service

• To analyze data for marketing purposes

• To provide feedback on products and services

• To send promotional emails about new products, special offers or other information that may be of interest to you.‍

‍Patient Confidentiality

Patient confidentiality is a fundamental principle of the medical profession and is essential for developing trust between patients and their healthcare providers. At NP Care At Home, patient privacy is taken very seriously and we ensure that all data is treated with the utmost respect and kept secure in accordance with our Privacy Policy.

Medical records are confidential documents that contain a wide range of sensitive information about a patient’s health. This confidential information can include medical diagnoses, treatment plans, test results and even financial details. It’s vital that this information remains private to protect both the patient’s rights to privacy as well as their right to receive proper care without fear of judgement or discrimination. NP Care At Home obliges to the Canadian standards for protecting patients health information and safety. All patients health information is stored in Accuro EMR

At NP Care At Home, we recognize the importance of confidentiality when it comes to protecting our patient's personal health information. We have strict internal procedures in place to ensure that any data shared between us and our patients are handled securely and with respect for each individual's rights while following the Canadian Standards for protecting patients health information. All employees who handle personal data are trained in maintaining appropriate security measures and are required to adhere to all laws relating to patient confidentiality at all times.

We also understand that there may be times when it becomes necessary for us to disclose some of a patient's confidential information in order for them to receive the best possible care. In these cases, we will only do so if we have received explicit permission/consent from the patient or legal guardian or if we believe that such disclosure is necessary due to an overriding public interest or legal requirement. When we share this confidential information with other healthcare providers, we take extra steps to make sure it is kept secure and used only for its intended purpose.

We are proud to be able to provide our patients with a safe and secure environment in which to receive healthcare and we will continue to work tirelessly to ensure that their right to privacy is always respected. All patient information is securely stored in our Accuro EMR system and Medeo software systems ensuring that only authorized personnel can access it. We take the utmost care to make sure that all of your personal data is kept secure and confidential at all times.

By adhering to the highest standards of patient confidentiality, we can ensure that our clients receive the respect, privacy and quality care they deserve. If you have any questions about how we handle your sensitive information or need more information about our privacy policy, please don’t hesitate to get in touch. We are always happy to answer any questions you may have about our data handling practices!

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